Complaints Procedure

We strive to provide a high quality service to all our clients.  In the event of any concern about the service provided, please do not hesitate to contact the Solicitor who is handling your case in the first instance.  If the problem is still not resolved please contact the Managing Partner (Nicholas Morrison) who will investigate your complaint fully. If after eight weeks you are still not satisfied, you should inform us, and if we are unable to rectify the situation you can then contact the Solicitors Regulation Authority at P.O Box 6806, Wolverhampton, WV1 9WJ. Telephone number 0300 555 0333, or by email at enquiries@legalombudsman.org.uk who will mediate on your behalf.